Hedrick’s Service Now Testimonials
Dallas air conditioning Reviews
I am wanting to say that one of your wonderful staff a man I believe his name is Kevin stopped on the side of the road today 6/29/18 to help me. My shifter had come off while I was riding my motorcycle and he fixed it for me so I could be back on my way. I wish I could upload the pictures he was awesome!!!! He showed customer service in a different mode but helped this woman rider get back on and made it to work. Thank You my friend.
Nanci Smith – Dallas, TX
Called about 6 plumbing companies for a quote on removing roots from my sewer line. Only three gave quotes and only one was specific with condition that if there was more than roots it would be more. Service specified was to remove the toilet run a camera snake, cut the roots, re-run the camera snake, replace the toilet. I am an earth science teacher so I pretty much knew what my problem was in advance. Hendricks Service Now came out on time, put on booties, pulled the toilet, ran the camera, it was roots, ran the cutter and it broke but Lupe Garcia pulled it out and fixed it on the spot (not his first rodeo) and finished cutting out the roots, ran the camera all the way to the main sewer line and identified other potential problems and gave quotes to fix, replaced the toilet, cleaned up the area. Charged the quoted price. Realized that I will likely have to run the root cutting again periodically. So they will get a request for a quote again! They are certainly looking for long term relationships.
Casey Young – Dallas, TX
We want to thank you for the professional way you handled our plumbing issues. This was truly wonderful service and the way every business should operate. Bruce Hedrick went far above and exceeded our expectations. Lupe and Pete worked with calm, friendly professionalism to get the job done quickly and pleasantly. Thank you again!!
Raymond and LaDonna Mosier – Plano, TX
Just wanted to take the time to thank everyone at Hedrick for a great job. Our 22 year old AC went out and we had several companies come out to give us an estimate. Only Bruce with Hedrick took the time to do an actual engineers report on the house. He worked to get us a fair price, and the installers did an awesome job. I have recommended the Hedrick company to anyone who will listen to me since.
Benjamin – Richardson, TX
Just wanted to let you know how impressed we were with your rep Jake Hedrick. He has a wonderful work ethic and we enjoyed meeting him. I wish we could have used your company but decided in favor of another vendor. It was a very hard choice. We will be calling you for our plumbing needs in the future…Jake sold us on your service! Please thank him for the time and effort he put into his visit at to home.
Patti Scotch – Rowlett, TX
We are putting together a new book of recommendations of service providers for our association here in Chapel Glen in Farmers Branch. I am submitting your company’s name for the list as a highly qualified provider. Sincerely,
Jim Stump – Dallas, TX
I was so impressed with Jimmy’s professionalism and knowledge of my air conditioning equipment. He was most helpful in answering my questions. My house has never been cooler since the repair. I should have know your company was first rate by the way Erin handled the initial call. She, too, was a stellar example and representative of your company. If I ever need and AC repair company or know of anyone who does, I’ll refer Hedrick!
R. Jordan – Garland, TX
Pete has recently done some extensive work on our house . . . most of the sewage pipes have been replaced by your company. I wanted to let you know what an amazing job he and his crew have done. He has been incredibly professional, knowledgeable, efficient, all in all he has made it all possible. This was a complicated and messy job, but through it all he managed to take care and deal with all the emergencies that came up. We think he is an amazing asset to your company and we are perfectly comfortable to recommend your company to all our friends.
G. Spielmann – Irving, TX
I was impressed by the caliber of your employees. The customer service they offer is really pretty rare these days.l Your dispatcher, Erin, was the reason I ended up doing business with your company. She went out of her way to assure me to let your company give me a second opinion. She make Hedrick’s my first choice of vendor and that’s a great accomplishment given today’s competitive environment and our limited advertising budgets.
While she certainly got Hedrick’s in my fromt door, Buck re-iterated to us what a pleasure it is doing business with a company like yours. He gave us c onfidence that he would do a good job. We’re your customers for life. I just wanted to make your aware of the behind the scenes efforts your employees make with your clients.
V. Vempati – Farmers Branch, TX
We had an outstanding experience with your company this week. They were professional and pleasant to work with. They were here on time and completed the work in the amount of time they promised. Furthermore, the work was done right the first time and they took extra steps to ensure that our problem was taken care of. Finally, your office staff was pleasant and helpful. Our house was built in 1920 and its age is starting to show. We’ve had many occasions to deal with service professionals in a variety of trades. Based on our experience, Hedrick is top notch. I will not hesitate to use Hedrick again in the future and will be glad to recommend you to our friends and family.
B. Fish – Dallas, TX
We LOVE our new Air Quality System! It was really hard to believe that it would do such a great job as described . . . but it does! My husband has had a terrible sinus problem for many years. With this new Air System it seems to have really helped him to breathe, and sleep better at night. As for me, where I notice the big difference is that I do not have to dust near as much as before. We would like to order this system for our lake home. Can’t wait to get it installed there too. We are going to be so healthy and clean!
L. Cross – Seligman, TX
The courtesy of both the telephone receptionist and the expert technican she sent to my home are unsurpassed. Not only punctually, but even more important, ‘technically expert in proficiency’! I admire your ability to organize such a professional competent attitude as is demonstrated by your employees! My repair and maintenance list has been discarded and replaced with one bearing your name only!
A. Harris – Richardson, TX
We have struggled to find a good a/c company to do the necessary work. Nathan and his crew did a fabulous job and the house is so much cooler.
J. Burkhalter – Allen, TX
We became members of the Gold Member Service Plan a couple of years ago. This week the motor failed on our a/c and had to be replaced. It was no longer being manufactured but Nathan found a replacement motor and had the unit up and running in about 2 hours. The replacement motor was $460 but because we were Gold Members the total cost was zero dollars. I have been pleased with Hedrick’s in the past but now I am a loyal customer for life.
J. Perez – Rowlett, TX
I have a very nice experience today thanks to your employees. They were so courteous, clean, efficient and accomodating. In this day and age of ‘hurry, let’s get to the next job’, it is a pleasure t o doing business with a company that hires quality.
P. Christon – Dallas, TX
We were at a crossroads when we found cracks in both heat exchangers and your technician was clear and easy to understand when explaining our many options. Your installation crew was polite, considerate and always professional. The two systems, as promised, were installed in one day! I could have purchased my two systems from numerous area suppliers, but I am convinced I could not have found a better installation team! I will not hesitate to recommend your company when the occasion arises!
G. Arthur – Dallas, TX
Thank you for helping my parents with their plumbing issues. They are very pleased with the work, with how quickly it was completed and with how nice everyone was. It’s nice to know who can be trusted and is reliable when problems occur with an older home.
D. Caperton – Rowlett, TX
Your technician, Nathan, is my hero! Thanks for saving my life from carbon monoxide. I, as well as my family and friends are eternally grateful.
B. Charlton – Garland, TX
Yesterday your company installed a new HVAC system including a Nature’s Home Indoor Air Quality system in my home. I was very impressed with all the information your company supplied prior to the installation and also I was most impressed by the professionalism of your entire staff. Your office staff did the scheduling/follow-up and your installers arrived on time and they even cleaned up when the job was completed. I believe my house was cleaner when they finished than when they started. Please thank your office staff for a job well done!”
one month later . . .
“You Im proved My Health”
I want to thank you for improving my HEALTH! I have had allergy problems all my life. I believe the IAQ system has lessened my problems immensely.
“If Only Our Pets Could Talk”
I have even noticed my dog Otis’s breathing has improved. The vet has treated him for allergies for a number of years. With your help, his hacking cough has stopped! I’m sure if Otis could talk he would also thank you! I will be telling all of my friends about your outstanding professional staff, but most of all I will be singing the praises of my new Nature’s Home Indoor Air Quality system. Thanks again.”
M. Mitchell – Rowlett, TX
I would like to let you know I received the best service yesterday. I had to reschedule due to something that came up at work. The ladies at the front desk worked with me and stayed in contact with me until I could get out to the house. The technician was great, did a thorough job, and was as nice a person as anyone could be. I just wanted to send in a positive note and also s ay thanks.
J. Walden – Dallas, TX
I just wanted to pass along yet another thank you for the quality of service your company provides. Above and beyond that, your staff are some of the most social, polite and skilled I have seen. Your technician was very professional and very personable. You have great people working for you. You are sure to keep me as a customer for a long time to come.
J. Smith – Garland, TX
I appreciate your quick turn around to help me out at my house with my a/c that went out! You saved the day! Thank you.
B. Bates – Garland, TX
Wanted to send you a quick note on how pleased I was with your technician who serviced our shower leak. He diagnosed and fixed the problem quickly. He was presentable, well-mannered, very knowledgeable, helpful, clean, timely and honest. It’s not often in the home repair business that you get someone with that many positives, but I was extremely pleased. You’ve gained a customer for our plumbing and heating needs.
T. Hocker – Dallas, TX
Outstanding service is often advertised and promised but rarely delivered. My recent experience with your company has restored my faith in old-fashioned quality service. I can’t tell you how impressed I am with your company and particularly with your employees. They were polite, helpful and gave the impression that they cared about my problem. I will recommend your company whenever the opportunity arises. Thank you for the cool air and the truly outstanding service.
J. Schurtz – Carrollton, TX